TERMS & CONDITIONS
The Springs Apartment Homes — a project of Orbit Housing
Last Updated: 8 August 2026
1. Introduction
These Terms & Conditions (“Terms”) govern access to and use of the website thesprings.com.pk (“Website”), and any enquiry, booking, reservation, or purchase relating to apartments, studios, suites, or villas developed under the brand “The Springs Apartment Homes” by Orbit Housing (“Company”, “we”, “us”, “our”). By browsing the Website, submitting an enquiry, making a booking, or entering into a Booking Application, you (“Customer”, “User”, “you”) agree to be bound by these Terms. If you do not agree, please discontinue use of the Website and refrain from proceeding with any booking.
2. Definitions
- “Project” means any of The Springs Apartment Homes developments, including but not limited to Springs Islamabad, Springs Canal Lahore, Springs Atrium, Springs 47, and Springs JT.
- “Unit” means an apartment, studio, suite, or villa offered for sale/booking within a Project.
- “Booking Application / Reservation Form” means the form (physical or digital) through which a Customer applies to reserve a Unit.
- “Allotment Letter” means the formal document issued by the Company confirming allocation of a specific Unit to a Customer.
- “Payment Plan” means the schedule of down payment, installments, and possession charges applicable to a Unit.
3. Use of the Website
The Website and its content — including project details, floor plans, renders, pricing, availability, and payment plans — are provided for general information purposes only and are subject to change without prior notice. Renders, computer-generated images, and artist’s impressions are indicative and may differ from the finished product. Nothing on the Website constitutes a legal offer capable of acceptance; a binding relationship is created only upon execution of a Booking Application/Reservation Form, receipt of payment by the Company, and issuance of an Allotment Letter.
You agree not to misuse the Website, including by attempting unauthorized access, introducing malicious code, scraping content, or using the Website’s enquiry/contact forms for any unlawful or unsolicited purpose.
4. Enquiries, Booking & Reservation
- Submission of a Booking Application does not guarantee allotment of a Unit; allotment is at the sole discretion of the Company and subject to availability.
- A Unit is provisionally reserved only after receipt of the applicable booking/down payment and is confirmed upon issuance of an Allotment Letter.
- All information provided by the Customer (CNIC/NICOP/Passport, contact details, next-of-kin, source of funds where applicable) must be true, accurate, and complete. The Company may decline or cancel a booking where information is found to be false or incomplete.
- Prices, unit sizes, and availability are subject to change until an Allotment Letter is issued; the Company reserves the right to revise pricing on unsold inventory at any time.
5. Payment Terms
Payments must be made strictly in accordance with the Payment Plan communicated at the time of booking, through the Company’s designated bank accounts only. The Company shall not be responsible for payments made to any unauthorized account, agent, or dealer. Cheques are subject to clearance before being treated as received; post-dated or bounced cheques may attract additional charges and may result in cancellation of the booking.
Delay in payment of any installment beyond the due date will attract a late payment surcharge as specified in the Payment Plan/Reservation Form. Continued default beyond the period notified by the Company may result in cancellation of the booking under Clause 7.
6. Transfer / Change of Ownership
A Customer may request transfer of a booked/allotted Unit to a third party subject to the Company’s prior written approval, payment of the prescribed transfer fee, clearance of all outstanding dues, and completion of the Company’s standard transfer documentation and due-diligence (including KYC) on the transferee. The Company reserves the right to refuse a transfer request without assigning a reason.
7. Cancellation & Refund Policy
- Cancellation requested by the Customer: the Company will process a refund of amounts paid after deduction of the booking/processing fee and any cancellation charges specified in the Reservation Form, government levies already paid on the Customer’s behalf, and any applicable withholding tax.
- Cancellation by the Company due to non-payment of installments: the Company may, after prior written notice, cancel the booking and refund the balance amount (if any) after deduction of cancellation charges as per the applicable schedule.
- Refunds, where due, will be processed within the timeframe stated in the Reservation Form/Payment Plan, subject to completion of documentation by the Customer.
- No refund shall be made where the Unit has already been transferred, possession has been handed over, or the Customer has defaulted on obligations under these Terms.
8. Construction, Timelines & Possession
Construction timelines, project completion dates, and possession dates communicated by the Company (including on the Website, in brochures, or by sales staff) are estimates only and may be affected by regulatory approvals, availability of materials/labour, weather, and other factors beyond the Company’s control. The Company will make reasonable efforts to complete the Project within the communicated timelines but shall not be liable for delays caused by circumstances under Clause 9 (Force Majeure).
Possession of a Unit shall be handed over only after the Customer has cleared all dues, including the Unit price, applicable government taxes/duties, maintenance/club deposits, and any other charges specified in the Payment Plan.
9. Force Majeure
The Company shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, fire, flood, pandemic, government orders or regulatory changes, litigation affecting the Project land/title, strikes, shortages of construction material, or acts of war or civil unrest.
10. LDA / Regulatory Approvals
Details of statutory approvals (including Lahore Development Authority approvals, where applicable) relevant to a Project are made available by the Company for the Customer’s reference and are updated from time to time. Customers are encouraged to independently verify the current approval status of a Project prior to booking.
11. Intellectual Property
All content on the Website — including the Company’s name, logos, project names, layouts, renders, photographs, and written content — is the property of the Company or its licensors and is protected by applicable intellectual property laws. No part of the Website may be reproduced, distributed, or used for commercial purposes without the Company’s prior written consent.
12. Third-Party Links & Services
The Website may contain links to third-party websites (including banking partners and social media platforms) for the Customer’s convenience. The Company does not control and is not responsible for the content, accuracy, or privacy practices of any third-party website.
13. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential loss arising from use of the Website, reliance on Website content, or delays/changes relating to a Project, except as expressly agreed in the Booking Application, Allotment Letter, or Sale/Transfer Deed executed between the Company and the Customer, which shall prevail over the Website content in case of any conflict.
14. Privacy
Personal information submitted through the Website or during the booking process is handled in accordance with the Company’s Privacy Policy, available on the Website. By submitting your information, you consent to its collection and use as described therein.
15. Amendments
The Company reserves the right to amend, update, or revise these Terms at any time without prior notice. The revised Terms will be effective upon posting on the Website. Continued use of the Website or continuation of an existing booking after such changes constitutes acceptance of the revised Terms.
16. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with these Terms, a booking, or a Project shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan, unless otherwise agreed in writing between the Company and the Customer.
17. Contact Us
For any questions regarding these Terms, please contact us at:
- Email: info@thesprings.com.pk
- Phone: +(92)-304-111-8-100
- Website: thesprings.com.pk
